Privacy Policy

We value your concerns and interest regarding the privacy of your data on the internet. Your privacy is of great importance to Alsannat, and for this reason, we have established this Privacy Policy, which explains how we collect, use, disclose, transfer, and store your information.

Please read the sections below carefully to understand our privacy practices and to help us address any questions you may have.

Information We Collect

Alsannat may collect the following information through alsannat.com to process your orders. This information may also be used for promotional communications and retargeting options.

The data we may collect includes, but is not limited to:

Full name
Gender
Email address
Billing address
Shipping address
Phone number
Mobile number
Fax number
Payment details
Credit/debit card details or bank account information

How We Use Your Information

We use the information collected from you for the following purposes:

Processing and fulfilling your orders
Providing services and information through our website
Managing your online account
Verifying and completing online financial transactions
Auditing data downloads from our website
Improving website performance and user experience
Sending promotional messages and relevant targeted advertisements

If you prefer not to receive promotional communications, you may opt out at any time.

Sharing Information with Third Parties

We may share your name, address, and phone number with third-party logistics partners (couriers or suppliers) to ensure fast, efficient, and secure delivery of your orders.

Payments on our website are processed through our authorized financial service providers; therefore, all payment information provided must be accurate and not misleading.

Access to Your Personal Information

You may access your personal information at any time, including:

Order status (pending, awaiting approval, ready for shipment, delivered, etc.)
Banking and payment details
Your account and personal details registered on the website
Promotional subscriptions you have opted into

You agree to keep your personal data confidential and not share it with unauthorized third parties. Alsannat shall not be held responsible for misuse of passwords unless such misuse is caused by our fault.

Additional Uses of Personal Information

Your personal data may also be used for research and market analysis purposes. All such data will be anonymized and used solely for statistical analysis. You may opt out at any time.

If we request your participation in surveys or market research, your personal data will not be shared with third parties. Your email address will only be requested if you choose to participate in competitions.

We may occasionally send information about promotions, offers, product quality updates, and marketing messages. If you do not wish to receive such communications, you may unsubscribe via the link included in any of our emails.

Within 7 business days (excluding Fridays, Saturdays, and official public holidays in Saudi Arabia) from receiving your request, we will stop sending such communications. If your request is unclear, we may contact you for clarification.

Competitions

For any competitions, your data will be used solely to notify winners and promote our offers. Additional details will be provided in the specific competition terms and conditions.

Partners & External Links

We may share your personal information with companies within our group or business affiliates, including marketing partners and fraud prevention partners. This information may be shared for the following purposes:

Delivering products through third-party logistics partners
Data analysis to support marketing and customer service
Fraud prevention and credit card misuse detection

In the event of a sale or transfer of all or part of our business, our databases may also be transferred.

Except as stated in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent unless required by law.

Our website may contain third-party advertisements, links, or embedded content. We are not responsible for the content or privacy practices of such third parties or websites.

Social Media Plugins

Our website may use social plugins provided by:

Facebook (Meta Platforms, Inc., Palo Alto, CA, USA)
Twitter (X Corp., San Francisco, CA, USA)
LinkedIn (LinkedIn Corporation, Mountain View, CA, USA)

These plugins can be identified by their respective logos or notices.

When you visit a page containing a social media plugin, your browser establishes a direct connection with the servers of the relevant social network. Information about your visit—including your IP address—may be transmitted and stored by these platforms.

If you are logged into your social media account while visiting our website, the visit may be linked to your profile. Interactions such as “Like” or comments will also be transmitted and stored by the platform.

If you do not want your visit to be linked to your social media account, please log out before visiting our website. You may also block social plugins using browser add-ons.

For more information, please review the privacy policies of the respective social media platforms.

Cookies

You may browse our website without accepting cookies; however, placing an order requires cookies to be enabled.

What Are Cookies and How We Use Them

Cookies are small text files stored on your device that help save preferences and improve website functionality. We use cookies to:

Enhance website design based on your browsing and purchasing behavior
Remember information you have previously provided
Recognize returning visitors and preferred settings

Information Stored in Cookies

We do not store personal information in cookies. Cookies generate anonymous identification numbers used solely for internal reference and analytics purposes.

Retargeting

Our website uses retargeting technology to display relevant ads and previously viewed products across partner websites. This process relies on anonymous cookie-based data and does not store personal information or create user profiles.

Cookie Consent

By using our website, you consent to the storage of cookies on your device. You may withdraw this consent at any time by adjusting your browser settings.

Managing Cookies

You can configure your browser to:

Request permission before storing cookies
Block third-party cookies

Browser instructions vary; please refer to your browser’s help section. We recommend adjusting cookie settings only on personal devices, not shared computers.

Google Analytics Integration

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyze website usage. The information generated—including your IP address—may be transmitted to and stored on Google servers in the United States.

Google uses this data to evaluate website usage, generate activity reports, and provide related services. Google may share this data with third parties where legally required.

You may disable cookies via your browser settings; however, some website features may not function properly. By using this website, you consent to Google’s processing of data as described above.

Log Files

When you visit Alsannat, your browser transmits certain information to our servers, such as:

Date and time of visit
Pages viewed
IP address
Referring source

IP addresses are anonymized or deleted after collection. This anonymous data is used to improve website navigation and overall shopping experience.

By using our website, you consent to Alsannat analyzing and using this data to enhance its online store.

Your Rights

If you have concerns about your personal data, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data free of charge
Request that we stop using your data for direct marketing purposes at any time

For any privacy-related requests, please contact us at:

[email protected]