Products can be exchanged within 7 days from the date of receipt.
Items must be unused, undamaged, in their original condition and original packaging.
The customer bears the shipping cost. For international exchanges, the customer bears all shipping costs.
Exchanges are not accepted for:
Products customized or manufactured upon the customer’s request, unless there is a defect or non-compliance with the agreed specifications.
Products purchased as part of a multi-buy promotion (all items purchased in the same order must be returned).
Return
The product may be returned within 3 days from the date of receipt. The refund process takes between 1 and 14 days, depending on the payment method and the type of payment card used.
Items must be unused and in their original condition.
The customer bears all return-related costs. For international returns, the customer bears all shipping costs.
Returns are not accepted for:
Products customized or manufactured upon the customer’s request, unless there is a defect or non-compliance with the agreed specifications.
Products purchased as part of a multi-buy promotion (all items purchased in the same order must be returned).
Warranty
The warranty covers wheels, handles, zipper accessories, and manufacturing defects.
The warranty does not cover backpacks, breakage, misuse, or damage caused by airlines.
The original purchase invoice must be presented for exchange, return, or warranty service.
